Last Updated: 09/17/2026
TheOrange.Design provides professional digital services.
Because our services involve time, labor, production capacity, and digital work, refund eligibility depends on the status and nature of the service purchased.
TheOrange.Design does not normally sell physical goods. Physical product returns therefore do not apply to most services purchased from us.
Before work begins
If a client requests cancellation before work has started, TheOrange.Design may approve a full or partial refund.
Any non-refundable third-party fees, payment processing charges, or costs already incurred for the project may be deducted.
After work has started
Once work has started, payments covering work already performed are non-refundable.
Where appropriate, any refund will be calculated based on the unperformed portion of the agreed service, less work already completed and non-refundable third-party costs.
Completed or delivered work
Payments for services that have already been completed, delivered, published, deployed, implemented, or approved are generally non-refundable.
This may include completed design files, developed website pages, completed videos, published content, completed consulting work, SEO work already performed, maintenance periods already provided, and other completed digital services.
Upfront payments and deposits
Upfront payments or deposits reserve production capacity and allow work to begin.
Once work has commenced, the amount corresponding to work already performed is non-refundable.
Recurring services
Recurring services may include website maintenance, social media management, SEO, ongoing creative support, and similar services.
Clients may cancel future service periods subject to any minimum commitment or notice period included in their agreement.
Fees relating to a service period that has already begun may remain payable because work time and resources have already been allocated.
Duplicate or incorrect payments
If you believe you were charged more than once or paid an incorrect amount, contact us at: we@theorange.design
Verified duplicate or incorrect payments will be corrected or refunded where appropriate.
Third-party costs
Payments made to third parties on behalf of a client may be non-refundable where the third party does not provide a refund.
Examples may include domains, hosting, advertising spend, premium software, plugins, stock assets, licenses, subscriptions, printing, and other externally purchased products or services.
How to request a cancellation or refund
Send your request to: we@theorange.design
Please include:
- Your name
- Company name
- Invoice number
- Service purchased
- Payment date
- Reason for the request
We aim to review refund requests within five business days.
Refund method
Approved refunds will normally be returned through the original payment method where possible.
Bank, payment-provider, foreign exchange, or processing fees may affect the final amount received where those charges are outside TheOrange.Design’s control.