Last Updated: 09/17/2026
TheOrange.Design wants billing and service concerns to be addressed promptly and fairly.
If you believe there is a problem with a service, invoice, deliverable, or payment, please contact us directly.
How to submit a dispute
Send your concern to: we@theorange.design
Please include:
- Your name
- Company name
- Invoice number
- Service involved
- Payment date
- Description of the concern
- Any relevant supporting information
Acknowledgment
We aim to acknowledge disputes within two business days.
Investigation
We may review the applicable project correspondence, scope, invoice, payment records, deliverables, service activity, client approvals, website activity, and other relevant information.
We may contact you for additional information if it is required to investigate the matter.
Resolution
We aim to provide a proposed resolution within ten business days after receiving sufficient information to review the dispute.
Depending on the circumstances, a resolution may include clarification of the service provided, completion or correction of outstanding work, account adjustment, partial refund, full refund where appropriate, or another mutually agreed solution.
Payment disputes and chargebacks
We encourage clients to contact TheOrange.Design before initiating a chargeback or payment-provider dispute so that we have an opportunity to investigate and resolve the issue directly.
Nothing in this policy prevents a client from exercising rights available through their card issuer, payment provider, or applicable law.
Records
TheOrange.Design may maintain invoices, emails, approvals, service records, delivery records, project correspondence, payment records, and other documentation relating to a transaction.
These records may be used to investigate billing concerns or respond to payment disputes.
Contact
TheOrange.Design digital marketing services
TheOrange.Design
Email: we@theorange.design
Phone: +63 956 358 1225
Registered Business Address: Lot 23, Block 32, Ma. Cecilia St. Tierra El Sol, Bigaa City of Cabuyao, Laguna 4025 Philippines